Refund and Returns Policy

At Velvet Detail, we want you to be happy with your purchase. If something isn’t right, this Refund and Returns Policy explains how returns, refunds, and exchanges work for orders placed on https://velvetdetail.com. This policy is written with EU customers in mind.

Website: Velvet Detail
URL: https://velvetdetail.com
Email: hello@velvetdetail.com
Address: Abc street, City, country

Returns Eligibility

You can request a return if the item is unused, in its original condition, and returned with original packaging where possible. For hygiene and safety reasons, some items may not be eligible for return if they have been opened or used (for example, certain liquids, chemicals, or personal-contact accessories), unless they are faulty or delivered incorrectly.

EU Right of Withdrawal (14 Days)

If you are a consumer in the EU/EEA, you generally have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. After you inform us, you then have 14 days to return the item(s). Items must be returned in a resalable condition, unless the return is due to a fault or our error.

How to Start a Return

To start a return, contact us with your order number and the item(s) you want to return. We will confirm the return instructions, return address, and any required steps. You can contact us at hello@velvetdetail.com.

Return Shipping Costs

Unless the product is faulty, damaged, or incorrect, return shipping costs are usually the customer’s responsibility. If we confirm that the item arrived damaged, faulty, or not as described, we will arrange a suitable solution, which may include covering return shipping or offering a replacement.

Condition of Returned Items

Returned items should be packed securely to avoid damage during shipping. If a returned item is used, incomplete, or damaged due to poor packaging, we may reduce the refund amount to reflect the loss in value, as allowed under EU consumer rules.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or you received the wrong item, please contact us as soon as possible and include clear photos of the product and packaging. We will offer a suitable resolution, which may include a replacement, refund, or partial refund depending on the situation.

Refunds

Once we receive and inspect the returned item(s), we will process your refund if approved. Refunds are issued to the original payment method. Depending on your payment provider or bank, it may take a few business days for the refund to appear in your account.

Exchanges

If you want to exchange an item (for example, for a different variant), contact us first so we can confirm availability and the best option. In many cases, the fastest way is to return the original item and place a new order.

Non-Returnable Items (Common Examples)

Some items may not be eligible for return due to hygiene, safety, or product integrity reasons, especially if opened or used. Examples may include opened liquids/chemicals, used applicators, and other sealed items once unsealed. This does not affect your rights if an item is faulty, damaged, or incorrect.

Order Cancellations

If you want to cancel an order, contact us as soon as possible. If the order has not yet been dispatched, we can usually cancel it. If it has already been shipped, you may need to follow the returns process after delivery.

Contact

For returns, refunds, or order issues, contact:
Velvet Detail
Email: hello@velvetdetail.com
Address: Abc street, City, country